Junior Clinical Case Manager
About this role
Junior Clinical Case Manager
Job Description
Responsibilities
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Helpline & Crisis Management
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Serve as the primary first point of contact for employees and their dependents accessing the Lyra helpline via telephone, live chat, or email.
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Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques.
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Conduct comprehensive clinical risk assessments for every contact to identify potential self-harm, ideation, or risk to others, adhering to Lyra’s established risk protocols.
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Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified.
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Clinical Intake & Triage
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Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress.
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