ITS Client Support Tech
About this role
ITS Client Support Tech | Evenings
Summary
Under general direction, provides support to end users for either PC, server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates client problems to resolve operating difficulties. Recommends systems modifications to reduce client problems. Maintains current and highest level of technical skill in field of expertise. Administers day to day operations of company's local area network (LAN). Provides integrated team support and maintenance of LAN hardware and software. Studies vendor products to determine those which best meet company needs and assists in presentation of information to management resulting in purchase and installation of hardware, software, and modem equipment.
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