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IT Support Technician
Cognizant
onsiteUSD 63,000 - 74,000 / year
Menlo Park, CA, United States Posted Sep 21, 2026
About this role
IT Support Technician
The General IT Support Technician(L3) will be required to support each line of business on a dedicated
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone, remote connection software, chat, and email
- Flexible, able to multitask, and prioritize reported issues
- Provide a high level of customer service to users seeking problem resolution
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
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