IT Support Specialist
About this role
IT Support Specialist
Onsite in Sunnyvale 5 days a week Technical Support
Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices Diagnose and solve software problems across various applications including Microsoft Office 365 suite Support remote workers by configuring and troubleshooting VPN connections Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices Review service dashboards as first level triage and handle appropriate escalation of issues Lead and manage the comprehensive IT onboarding process for all new employees Prepare and configure hardware (laptops, phones, peripherals) for new employees Create and set up necessary accounts across all systems and platforms
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