IT Support Specialist
About this role
IT Support Specialist
We are looking for an IT Support Specialist who takes responsibility for quality, structure, and continuity within IT Support.
In this role, you not only resolve incidents, but also monitor and improve the system in which this takes place. You are technically strong, think in processes, and are willing to address colleagues when necessary.
What will you do?
Independently handle complex IT incidents and service requests (1st and 2nd line) Take ownership of tickets from intake to structural solution Install, configure, and manage hardware and software Actively manage assets, compliance, and documentation quality Identify structural issues and translate them into concrete improvement actions Automate and standardize recurring activities Coach and provide technical support to less experienced colleagues Contribute to international IT projects and collaboration
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