IT Services Manager (Spain & Portugal)
About this role
About the Role IT Service Delivery Manager for Spain & Portugal within L’Oréal IT. The role acts as a key enabling partner and service owner to ensure high-quality service delivery and stakeholder alignment across the region. What You'll Do
- Supplier & Partner Governance
- Supplier Management: Lead the performance, quality, budget, service status, and continuous optimizations of our main external IT suppliers.
- Governance & Reporting: Drive robust supplier governance through structured periodic follow-up meetings. Deliver regular, accurate management reporting on outsourcer performance (quality, contract fulfillment, and cost vs. budget baselines).
- Help Desk & User Experience Transformation
- KPI Management: Take complete ownership of the local client environment to improve main user experience KPIs.
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