IT Service Management Support
About this role
IT Service Management Support
The Role
Macquarie University IT is seeking an enthusiastic individual with a keen eye for detail to assist our MQ Health IT Service team. You will be highly organised, capable of engaging customers and following processes.
This is an excellent opportunity in a busy IT Service Management area.
Main Tasks/Responsibilities
- Act as the first point of contact for the MQ Health IT Service Team customers.
- Log customer inquiries into Service Now.
- Escalate incident and request matters to team members.
- Perform basic troubleshooting to assist customers with minor issues.
About You
- An analytical mindset with the ability to solve problems efficiently.
- Good interpersonal and verbal/written communication skills with the ability to build effective relationships.
- Highly organised with strong attention to detail.
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