IT Service Delivery Manager
About this role
IT Service Delivery Manager
Job Summary
We are seeking a highly organized, customer-focused IT Service Delivery Manager to serve as the regional service delivery leader for India, APAC, and EMEA within the global Employee Experience operating model. This role is accountable for regional execution, stakeholder engagement, service performance, escalation coordination, and end-user experience outcomes while partnering with global teams that own platforms, standards, tools, and lifecycle processes. The position works closely with regional D&IT leadership, business stakeholders, global Employee Experience teams, and external partners to deliver consistent, high-quality IT services that support employee owners across the OUS environment.
Scope & Impact
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