Infrastructure Operations Center Support Specialist Associate
About this role
Infrastructure Operations Center Support Specialist Associate
Job Summary
The Information and Technology Services (ITS) organization has an opportunity to employ a Infrastructure Operations Center Support Specialist Assoc. This specialist will provide Tier I support, monitoring networks from a centralized IT operations center. The goal is to ensure high availability and attainment of service level agreements. To achieve this, the specialist will effectively detect, analyze, and escalate alarms for Network, Voice, Video, Hardware, Data Center infrastructure, and related systems. You will provide Tier 1 after-hours support to faculty, staff, students, guests and alumni. The Specialist also performs tasks such as backup tape handling, operational monitoring, job scheduling requests, and access to data centers. You will have problem resolution, diagnostic and customer service skills.
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