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Information Technology Specialist (Incident Responder)

Zendesk
hybrid
Mexico City, Mexico Posted Sep 21, 2026

About this role

Information Technology Specialist (Incident Responder)

Job Description

Love being the first responder when things break? Zendesk is looking for Incident Responders who thrive in fast-paced environments—people who can triage quickly, swarm with the right teams, and restore service while keeping the incident record accurate. This role is critical to our hybrid SRE model, supporting incident triage, restoration, and post-incident reviews across our 70+ CIO-owned applications.

The Role

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