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Incident Management Officer
SixthLab Medical
onsiteNGN 150,000 - 200,000 / month
Lagos, Nigeria Posted Sep 23, 2026
About this role
hotnigerianjobs.com
About the Role
- We are seeking a professional, organised and customer-focused Incident Management Officer to serve as a key point of contact for customers and visitors.
- The officer will receive, document and coordinate the resolution of customer complaints, service incidents, enquiries and feedback, ensuring that issues are properly escalated, followed up and closed within agreed timelines.
Key Responsibilities
- Serve as a first point of contact for customers, visitors and clients.
- Receive and respond to customer enquiries, complaints and feedback through phone, WhatsApp, email and in-person interactions.
- Record and document all customer complaints, incidents and service issues.
- Escalate incidents to the appropriate department or responsible officer.
- Monitor and follow up on incidents until satisfactory resolution.
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