Identity and Access Management Operations Engineer
About this role
Identity and Access Management Operations Engineer
What Is the Opportunity?
Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking IAM Operations Engineer to join the IAM Operations support team. Responsible for reviewing servers and applications performance metrics to identify bottlenecks, address issues and enhance efficiency. Works across organization with diverse engineering teams and lines of business to quickly troubleshoot, identify and resolve business impacting incidents. Remains organized, focused and cool-headed while working under immense pressure. Participates in 24/7 critical applications support occasionally working after hours and weekends to implement changes or troubleshoot and resolve issues. Possesses great communication skills (written and oral) handling sometimes difficult conversations with customers.
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