Hotel Receptionist
About this role
Hotel Receptionist
Overview
Hotel Capitol is a premier 32-room 3-star hotel located in Omole Phase 1, offering modern luxury and executive suites. We are seeking a friendly, organized, and professional Hotel Receptionist to manage front desk operations, provide exceptional customer service, handle reservations, and deliver seamless guest check-in/check-out experiences.
Responsibilities
- Welcome guests upon arrival, deliver warm hospitality, and answer incoming calls, emails, and inquiries.
- Execute guest check-ins, check-outs, and manage hotel booking/reservation systems.
- Process payments, issue receipts, and maintain accurate daily financial and room records.
- Address guest concerns or requests promptly to ensure high levels of customer satisfaction.
- Coordinate with housekeeping and administration teams to maintain front-desk efficiency and cleanliness.
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