Helpdesk Supervisor
About this role
Helpdesk Supervisor
Job Description
Job Purpose Ensuring the provision of end-user support to the employees of all Shell companies in Turkey through a contractor team, and managing the end-user inventory across Shell Turkey.
Accountabilities
- Responsibility for the IT Infrastructure (configuration procedures in terms of network, desktop, notebook) of all locations supported
- Manage Local Helpdesk Support contract and resource in line with SLAs/Agreements
- Responsibility for the installation (re-image) and second line support of PCs in accordance with Shell global standards
- Ensure SLAs and targets/KPIs are met for Desktop/End User operations with regards to local services and local helpdesk
- Ensure SLAs and targets/KPIs are met for Managed Print Services contacts
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