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Help Desk Support Specialist
Drugstoc eHub Limited
onsite
Rivers, Nigeria Posted Jun 11, 2026
About this role
Help Desk Support Specialist
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Rivers
- Job Field Customer Care, Success and Service
Role Objective
- The Support Desk Personnel will serve as the primary on-site point of contact for hospital staff and patients interacting with the organization’s procured digital technology suite and oncology access initiatives. The goal is to reduce operational burdens on hospital staff while facilitating seamless patient navigation through program processes and diagnostic services.
Key Responsibilities
- Technical & Digital Support: Serve as the first-line support for our digital solution, providing system guidance and basic troubleshooting for users.
- Patient Navigation: Assist patients in navigating program pathways, including enrollment activities and referral to immunohistochemistry (IHC) diagnostic services.
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