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Help Desk Coordinator

American Express Global Business Travel
onsite
Gurgaon, India Posted Sep 8, 2026

About this role

Help Desk Coordinator

What You’ll do

  • The role includes working on access to Client SNAP tool

  • Responsible to identify missing hotel invoices within SNAP (tool), and chase invoices with hotel vendors directly

  • Responsible to update SNAP accurately with hotel VAT information for each hotel invoice

  • Updating SNAP daily in line with Service Level Agreement

  • Liaise with UK account Team Leader and Client Manager to provide updates/raise queries as required

  • Adhere to strict compliance guidelines regarding SNAP access

  • Responsible to activate and manage the NDC content on multiple OBTs

  • Support MIHD Level 1 team in creating DK/ CAP AIM Profiles

  • Analyze and share Billing and Settlement Invoices for the client

  • What We're looking for

  • Bachelors degree with 2 -4 years of experience.

  • Excellent written and communication skills

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