Help Desk Coordinator
About this role
Help Desk Coordinator
What You’ll do
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The role includes working on access to Client SNAP tool
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Responsible to identify missing hotel invoices within SNAP (tool), and chase invoices with hotel vendors directly
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Responsible to update SNAP accurately with hotel VAT information for each hotel invoice
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Updating SNAP daily in line with Service Level Agreement
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Liaise with UK account Team Leader and Client Manager to provide updates/raise queries as required
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Adhere to strict compliance guidelines regarding SNAP access
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Responsible to activate and manage the NDC content on multiple OBTs
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Support MIHD Level 1 team in creating DK/ CAP AIM Profiles
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Analyze and share Billing and Settlement Invoices for the client
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What We're looking for
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Bachelors degree with 2 -4 years of experience.
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Excellent written and communication skills
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