Head - Strategic Programs and Change
About this role
Head - Strategic Programs and Change
The Strategic Programs & Transformation Leader drives major technology deployments, digital transformation, and end‑to‑end process improvements across CRB North America. This role leads enterprise initiatives that apply AI, automation, and digital tools to modernize operations while overseeing change management, stakeholder alignment, and cross‑functional adoption efforts. The focus is on enhancing colleague workflows and elevating the client experience.
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The Role
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Technology Deployment & Digital Transformation Leadership
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Lead end‑to‑end deployment of enterprise technology solutions, from requirements and design through testing, rollout, and adoption.
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Serve as a strategic partner to Technology teams, shaping digital capabilities aligned with business needs and global standards.
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