Head of Post Sales - Common Room
About this role
Head of Post Sales - Common Room
What You Can Expect
You will lead the entire post-sale customer organization, owning outcomes across a large, complex ARR portfolio that includes our highest-value Enterprise accounts. Reporting to the Head of Revenue, you will be accountable for retention, expansion, and transforming Customer Success into a measurable revenue engine. This is a role where you will shape how we deliver value to customers, from implementation through renewal and growth, while building and scaling the teams and systems that make it all work. You will bring operational rigor, a growth mindset, and a genuine curiosity for deploying AI-enabled tools to scale customer engagement without scaling headcount proportionally.
About the Team
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