Head of Department – Band 4
About this role
Head of Department – Band 4
The Head of Department owns the strategy, governance and operational excellence of eligibility processes, driving accuracy, automation, customer satisfaction and cost efficiency. The position requires deep understanding of healthcare operations, strong leadership and the ability to transform complex processes in a high-volume, high-precision environment.
This role reports to the Head of Operations and the role is based in Bengaluru
KEY RESPONSIBILITIES
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- Strategic Leadership
- Create and execute the departmental Strategy & Roadmap (multi-year plan).
- Communicate strategic priorities to stakeholders and ensure teams remain aligned.
- Translate organisational strategy into clear operational objectives and success measures.
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