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Head of Customer Success EMEA

Zoom
hybrid
London, United Kingdom

About this role

Head of Customer Success EMEA

What you can expect

  • The Head of Customer Success, EMEA will be responsible for overall revenue retention and product adoption of a large portfolio of customers and ARR, leading and mentoring regional customer success teams across EMEA. You will execute on regional strategy for customer satisfaction, retention and growth in coordination with the global customer success organization and strategy. The ideal candidate has experience in scaling Enterprise SaaS customer success operations through transformation, with referenceable improvements to GRR, product adoption, and customer satisfaction. A proven track record in EMEA customer success management and deep understanding of markets, cultures, and business practices are required.

About the Team

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