Head of Contact Centre Operations
About this role
The Role
As Head of Contact Centre Operations, you will have overall responsibility for the performance and day-to-day leadership of a complex operational function, leading both customer service and specialist support teams.
You will ensure the operation runs efficiently and effectively, maintaining the highest standards of quality, compliance, customer experience, and service delivery. With responsibility for operational strategy and execution, you will balance long-term planning with the demands of a fast-paced environment, ensuring teams are equipped to deliver exceptional outcomes.
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