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MH
GUEST SERVICE AGENT INNSiDE MELIA New York
Melia Hotels International
onsiteUSD 23 / hour
New York City, US
About this role
About the Role Join INNSiDE Melia New York as a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and support guest needs to ensure a seamless stay. What You'll Do
- Check-in and check-out hotel guests in a timely and professional manner.
- Process all payments according to established procedures.
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, and provide information on hotel services and room location.
- Answer telephones in a prompt and courteous manner.
- Up-sell rooms, when possible, to maximize hotel revenue.
- Accurately process all credit card transactions in accordance with established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints.
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