Guest Service Agent - Arabic Speaking
About this role
Guest Service Agent - Arabic Speaking
Position: Guest Service Agent Department: Front Office/ Guest Relations Reports to: Guest Relations Manager
PURPOSE OF POSITION
Handling all aspects of Guest service to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Maintain exemplary department standards of behavior and appearance and attitude
- Taking ownership of all requests coming directly from the guest or other colleagues/ manager regarding guests. Thorough follow up to be ensured to guarantee maximum guest satisfaction through guest recognition and prompt cordial attention
- Coordinate with Concierge, Butler, Housekeeping and other departments regarding special guests’ requests and or preparations, as well as excursions
- Promote Inter-Hotel sales and in-house facilities
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