Guest Relations Agent
About this role
Job title: Guest Relations Agent Department: Guest Relations Inspired and Supported by: Guest Relations Manager Salary: £32,533 per annum including service charge Your purpose will be: To deliver an exceptional, seamless guest service experience where process becomes an illusion and personalisation is perfected. Building meaningful relationships with our guests throughout their stay ensuring future loyal guests. You will be accountable for: Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection. Taking ownership of any guest request which comes your way seeing it through until completion. Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey.
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