Growth & Retention Manager, Accountants and Mid Market
About this role
Growth & Retention Manager, Accountants and Mid Market
Job Overview
This new role will be responsible for driving retention and customer growth across our Accountant and Mid Market customer base. We focus on 1:1 high touch CSM offerings, 1:many initiatives, both digital and value added human services. This enables us to execute on our strategy at scale. This role is critical in ensuring we create the very best welcome, nurture, retention and winback programmes for Intuit QuickBooks customers, including free trial conversion.
Responsibilities
- Contribute to the Customer Success retention and monetization strategy, aligned to both the global Customer Success ‘growth and retention’ strategy, and the Intuit UK strategy
- Create welcome, nurture, retention and win back programs for Intuit QuickBooks customers
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