FSS RevOps Customer Support Analyst

Zendesk

flexible

Manila, Philippines Posted Sep 23, 2026

About this role

Complex Issue Resolution & Tier 2 Support

Lead advanced ticket resolution for Tier 2 issues, including:
Churn & contraction for enterprise customers
Invoice explanation (Corporate, SMB/Commercial)
Sales tax inquiries
Bankruptcy
Coupon issues
Syncing Zendesk data
Managing Hub & Spoke
Manual invoice creation
Renewal change
Provide omnichannel support—including email, chat, and phone—ensuring customers receive a prompt and professional resolution, regardless of their preferred communication method.
Serve as a backup for Tier 1 support and live phone support, maintaining service quality across all support channels.

Subscription Management & Ticket Processing

Skillfully process a wide range of RevOps tickets related to subscription management, adhering strictly to established company policies and procedures.

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