Front office Supervisor - Turkish Speaker

Oversee front desk operations during assigned shifts, ensuring seamless check-ins, check-outs, and guest interactions. Supervise and support front office staff, ensuring adherence to Swissôtel’s luxury service standards. Address and resolve guest complaints or concerns promptly and professionally. Monitor and ensure the accuracy of room assignments, bookings, and billing processes. Conduct shift briefings to communicate operational updates and team responsibilities. Act as the primary point of contact for escalated issues during the shift. Ensure the proper handling of cash, credit card transactions, and financial reporting. Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues. Monitor the lobby area to maintain a welcoming and professional environment.