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Front Desk Supervisor (HIEx)
IHG
onsiteUSD 18 - 31 / hour
United States, Washington, Joint Base Lewis McChord
About this role
Front Desk Supervisor (HIEx)
JOB OVERVIEW: Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
DUTIES AND RESPONSIBILITIES:
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
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