Front Desk Agent
About this role
Front Desk Agent
The primary responsibility of the Front Desk Agent is to warmly greet, welcome, and check guests in and out of the hotel while anticipating and responding to guest needs in accordance with Fairmont Copley Plaza standards. Front Desk Agents are expected to maintain a consistently welcoming attitude, assist with guest questions and requests, prepare daily reports, and ensure all guest room accounts are accurate and compliant with hotel policies and procedures.
Qualifications
Education
- Experience in a hotel or related field preferred.
- High school diploma required and college degree preferred.
Tools and equipment:
- Calculator
- PC
- PBX system
- Emergency systems
- Telephone
- Energy management systems
- Pay TV system
- Opera
- Printer/Copier/Fax
- Credit card approval machine
Physical requirements:
- Long hours sometimes may be required.
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