Fraud Specialist
About this role
Fraud Specialist Manila - International Consumer Banking
Help protect customers and strengthen trust by delivering high-quality fraud support in a fast-paced environment. You will combine customer care with investigation skills to identify concerns, take appropriate action, and resolve cases efficiently. You will collaborate with teammates to improve processes and share insights that enhance prevention and detection. If you enjoy problem-solving and clear communication, this role offers meaningful impact with every interaction.
As a Fraud Specialist in our Fraud Operations team, you will support customers through phone and chat while identifying and responding to suspected fraudulent activity. You will use sound judgment to investigate concerns, explain next steps clearly, and help protect customers and the organization from loss.
Job responsibilities
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