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Field Service Specialist
Epson America, Inc.
remoteUSD 36 - 45 / hour
Remote (Miami–Fort Lauderdale area), Florida, United States
About this role
Job title: Field Service Specialist
What You Will Do
- Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production
- Troubleshoot hardware, software, networking, configuration, and equipment performance issues
- Install Epson products and conduct customer training on equipment operation, production, and maintenance
- Recommend solutions to improve equipment performance and the overall customer experience
- Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues
- Perform customer site evaluations and support product installations
- Provide technical and service training to service providers and other partners as assigned
- Identify potential customer concerns and resolve or escalate issues as appropriate
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