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Field Service Engineer 2

Dell
onsiteUSD 65,000 - 85,000 / year
Memphis, TN Posted Aug 18, 2026

About this role

Field Service Engineer 2

Responsibilities

  • What you’ll achieve
  • Triage issues with direction from Dell support
  • Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
  • Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
  • Reseating parts, swap or replace parts, upgrading firmware as needed
  • Server testing and validation (running diagnostics, capturing & uploading logs)

Qualifications

  • Take the first step towards your dream career Essential Requirements:
  • 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
  • Experience delivering technical Field Services supporting hardware and software at client sites

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