Fairmont Gold Attendant
About this role
Job Description
Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check-in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Consistently offer professional, friendly and engaging service
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
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