F&B Reservations Agent
About this role
JOB OVERVIEW
Under the general guidance of the F&B Reservations Manager, the F&B Reservations Agent manages daily reservations and guest communications across all F&B outlets, ensuring a seamless, personalized, and luxury guest experience.
YOUR KEY RESPONSIBILITIES:
- Manage daily reservations, calls, emails, and online inquiries with accuracy and professionalism.
- Utilize SevenRooms and other reservation platforms used by the property.
- Handle VIP reservations, special requests, celebrations, large parties, and guest preferences.
- Maintain accurate guest profiles, reservation notes, allergies, and special requests.
- Monitor availability, waitlists, cancellations, and reservation changes.
- Coordinate with restaurant, host, and culinary teams regarding reservations, VIPs, events, and outlet availability.
- Follow reservation, deposit, cancellation, payment, and no-show policies.
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