Expert Technical Support Engineer
About this role
Expert Technical Support Engineer
Position Summary
We are seeking a skilled Technical Support Engineer to act as the critical link between Level 2 Support and Development teams. The role involves investigating, diagnosing, and resolving complex technical escalations across enterprise healthcare applications and secure messaging solutions.
The ideal candidate will possess strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting. This role requires excellent analytical skills, root cause analysis capabilities, and experience managing escalations through to resolution while maintaining high levels of customer satisfaction.
Key Responsibilities
- Infrastructure & Database Support
- Troubleshoot issues within Windows Server environments.
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