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Experienced Hotel Front Desk Personnel
Teestone Hotel & Apartments
onsite
Ojodu Berger, Lagos Posted Sep 7, 2026
About this role
Experienced Hotel Front Desk Personnel at Teestone Hotel & Apartments
Job Summary
- The Front Desk Officer is responsible for providing excellent customer service to guests by managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring a smooth and welcoming guest experience.
- The role serves as the first point of contact for guests and represents the hotel's professional image.
Key Responsibilities
- Welcome guests warmly and provide exceptional customer service.
- Perform guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly and professionally.
- Provide information about hotel services, facilities, and local attractions.
- Handle guest requests, complaints, and concerns, escalating issues when necessary.
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