Experienced Front Desk Personnel
About this role
Job title: Experienced Front Desk Personnel
Location: Ojodu Berger, Lagos
Employment Type: Full-time
Job Summary
We are seeking a professional and customer-focused Hotel Receptionist to serve as the first point of contact for our guests. The successful candidate will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, answering inquiries, and ensuring an excellent guest experience throughout their stay.
Key Responsibilities
- Welcome guests in a friendly and professional manner.
- Manage guest check-in and check-out procedures efficiently.
- Handle room reservations, cancellations, and modifications.
- Answer telephone calls, emails, and guest inquiries promptly.
- Provide information about hotel services, facilities, and local attractions.
- Process payments and maintain accurate billing records.
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