End User Support Agent
About this role
End User Support Agent
Provide first-line technical support to employees. The role is responsible for receiving, logging, diagnosing, and resolving IT incidents and service requests while ensuring professional support and compliance with agreed Service Level Agreements (SLAs).
Application closes in 28 days
Duties & Responsibilities:
- Serve as the first point of contact for employees requiring IT support through approved service channels.
- Receive, log, categorize, prioritize, and track incidents and service requests through the IT Service Management system.
- Diagnose and resolve common hardware, software, operating system, application, printing, network, connectivity, and peripheral issues.
- Provide remote and onsite technical support when required.
- Maintain accurate records of reported issues, troubleshooting activities, resolutions, and ticket closures.
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