Ecommerce Manager
About this role
Ecommerce Manager
Mission
The Ecommerce Manager will own the day-to-day trading, optimisation, and customer experience of the NARS and Shiseido direct-to-consumer sites. This role drives performance through data-led decision making, and ensures execution excellence across content, merchandising, UX, and onsite optimisation.
Organisation Reports to: Head of Ecommerce Location: Shiseido Group London Head Office Contract type: Permanent
Main responsibilities
- Ecommerce Trading and Sales Performance
- Deliver the DTC sales plan and manage daily, weekly, and monthly site trading for NARS & Shiseido.
- Forecast sales and plan around launches, promotions, and key traffic moments.
- Track core KPIs (traffic, CVR, AOV, revenue, margin, sell-through) and take quick, data-led actions.
- Work with supply chain and marketing to ensure accurate product and GWP forecasting for launches.
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