Director of Platform Experience & Revenue Operations
About this role
Director of Platform Experience & Revenue Operations
The Role & The Team As Zalando’s Platform business enters the next phase of scale it requires a coherent customer and partner experience, a scalable revenue operating model, trusted data and CRM, effective enablement, and disciplined execution across the organization.
As Director of Platform Experience & Revenue Operations, you will lead the function that provides this backbone for Zalando’s Platform business. You will own how we design and continuously improve the end-to-end partner and customer experience, translate commercial strategy into scalable operating models, and create the governance, capabilities and tools that enable teams to execute consistently and effectively.
You will lead a multidisciplinary organization spanning four interconnected areas:
- Platform
- Experience
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