Director, Expert Network Operations
About this role
Director, Expert Network Operations
Intuit is the global financial technology platform that powers prosperity for over 100 million consumers and businesses across TurboTax, Credit Karma, QuickBooks, and Mailchimp. Behind that promise sits Intuit Customer Success (ICS) — the organization that connects tens of thousands of experts to customers at the moments that matter most.
We are looking for a Director, Expert Network Operations to own end-to-end planning and workforce operations for ICS. This leader is accountable for turning $1.5B in annual service spend and a network of 40,000+ experts into the right capacity, in the right place, at the right time — across both our Small Business (GBSG) and Consumer segments, and across peak events that can double service demand in a single day.
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