Director, Customer Success - Hybrid/San Jose, CA area
About this role
Director, Customer Success - Hybrid/San Jose, CA area
We are seeking a dynamic and experienced Director of Customer Success to lead our SMB, Mid-Market, and Enterprise Segments of the Customer Success team. This role will focus on driving customer retention, adoption, and expansion. The ideal candidate is passionate about customer experience, adept at managing an entire (SMB, MM, ENT) customer base, and experienced in optimizing team performance through data-driven insights and strategic initiatives. Please note this is a hybrid position, with 2-3 days/week on-site at our Morgan Hill, CA office for collaboration.
Key Responsibilities
- Lead and mentor a team of SMB, MM, and Enterprise Customer Success Managers (CSMs).
- Establish clear KPIs, target account health metrics, and growth objectives for your team.
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