Director, Customer Service Operations, PBS Commercial - Evernorth
About this role
POSITION SUMMARY
The Director, Customer Service Operations, Pharmacy Benefit Services (PBS) Commercial is responsible for the day-to-day leadership and management of a customer service organization consisting of approximately 260 internal and 630 GSP call center advocates. This role provides strategic direction and operational oversight across multiple customer service functions, ensuring the timely and effective resolution of customer inquiries through both inbound and outbound telephone and email channels while maintaining established service and quality standards.
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