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Desktop Support Specialist I or Desktop Support Specialist II
ImOn Communications
onsite
Cedar Rapids, Iowa Posted Aug 26, 2026
About this role
Responsibilities
- troubleshooting hardware
- managing tickets
- deploying equipment
Requirements
Level I:
- High School diploma or equivalent required.
- 0-2 years of desktop support or related IT experience.
- Basic knowledge of PC desktop hardware, software, and peripheral equipment.
- Basic understanding of PC troubleshooting and imaging processes.
- Basic knowledge of patch management in a Microsoft windows environment.
- Familiarity with backup systems and basic file restore procedures.
- Basic understanding of Active Directory and user account management.
- Basic knowledge of PowerShell scripting.
- Valid driver’s license required to facilitate onsite support at various locations.
Level II:
- All requirements for a level I
- At least 3 years of relevant hands-on IT support experience (in similar roles such as Desktop Support, IT Help Desk)
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