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Desk Manager
Onyibiz Consult & Insight
onsiteNGN 85,000 - 150,000 / month
Maryland, Lagos Posted Sep 15, 2026
About this role
Job title Desk Manager
Location Maryland, Lagos
Employment Type Full-time
Job brief
- We are currently seeking a highly qualified Help Desk Manager to join our team.
- In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues
Responsibilities
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
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