Damp & Mould Lead
About this role
Damp & Mould Lead
Our Vacancy
Make a real difference where it matters most.
At Peabody, we're committed to creating safe, healthy homes for our residents. As our new Damp & Mould Lead, you'll play a vital role in helping residents through challenging situations, ensuring cases are managed effectively, sensitively and in line with Awaab's Law.
This is a fast-paced, highly visible role where no two days are the same. You'll be the key link between residents, contractors and operational teams, taking ownership of damp and mould cases from initial contact through to resolution.
What you'll be doing
- Outstanding customer service skills.
- Experience dealing with difficult, challenging or vulnerable residents/customers.
- Strong time management and prioritisation skills.
- The ability to manage multiple cases and deadlines simultaneously.
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