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Customer Support/Representatives

NexSource Technologies
Full-timeNGN 200,000
Magodo Phase 1, Nigeria Full-time Posted Aug 31, 2026

About this role

JOB DESCRIPTION

  • Answer inbound calls and respond to customer inquiries promptly and professionally.
  • Provide accurate information about products, services, policies, or procedures. •Assist customers in troubleshooting issues or resolving complaints.
  • Record customer interactions, transactions, comments, and complaints in the CRM system.
  • Maintain accurate and up-to-date customer records.
  • Adhere to company policies, call scripts, and quality assurance guidelines.
  • Follow data privacy and confidentiality rules.
  • Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

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