Customer Support/Representative
About this role
Job title: Customer Support/Representative
About the Role
Nexsource Technologies is seeking a Customer Support Representative to answer inbound calls, respond to customer inquiries promptly and professionally, and provide accurate information about products, services, and procedures.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries
- Provide accurate information about products, services, policies, or procedures
- Assist customers in troubleshooting issues or resolving complaints
- Record customer interactions, transactions, and complaints in the CRM system
- Maintain accurate and up-to-date customer records
- Adhere to company policies, call scripts, and quality assurance guidelines
- Follow data privacy and confidentiality rules
- Meet performance metrics (call handling time, satisfaction scores, resolution rates)
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