Customer Support Specialist II - Crossborder Intermodal (Third Shift)
About this role
Job title: Customer Support Specialist II - Crossborder Intermodal (Third Shift)
Schedule: THIRD SHIFT
Day Shift Hours Modality
Sunday 11:00 PM – 07:00 AM (Monday) Remote / Work from home
Monday 11:00 PM – 07:00 AM (Tuesday) On-site
Tuesday 11:00 PM – 07:00 AM (Wednesday) On-site
Wednesday 11:00 PM – 07:00 AM (Thursday) On-site
Thursday 11:00 PM – 07:00 AM (Friday) On-site
Job Type: On site
Salary Type: Salary
Req #: 3232
The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives.
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