Customer Support Specialist
About this role
Everlaw - Customer Support Role
The Role
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You'll be the first line of contact for our customers, ensuring legal teams at law firms, corporations, government agencies, and non-profits are supported and successful on the Everlaw platform. By answering questions, teaching product functionality, and troubleshooting technical issues via phone and email, you'll directly impact the day-to-day experience of clients discover truth and promote justice.
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This is a full-time, non-exempt position based in our New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.
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